Returns policy and Refunds

Returns

Customer may return the products within 10 days since delivery, as stated in Dlgs 185/99.
Customer can return the products only if intact. If the products is composed by more than one item, Customer must return all the parts of the products. Customer cannot return only part of the product.

According to Italian law 59 d.lgs 21/2014 cannot be returned:

  •      Personalized products
  •      Products soon to expire
  •      Sealed products that cannot be returned for hygiene issues or for health issues or because the products have been opened after delivery

Therefore Customer accepts that products that are soon to be expired are all food products (beverages included), that is products that are subject to alteration due to an inappropriate preservation. So, for hygienic reasons and to protect Customers healt, return can be applied only for products bought on the website that can be returned and resold with no harm for Customers health.

How to return products

Products can be returned within 10 days upon delivery, writing an email to info@cibitradizionali.com addressed to Cibi Tradizionali di Martina Vestrucci.

The email can be send also to martina.vestrucci@pec.it.

Returns must be authorized by Cibi Tradizionali via email.

Customer must return the products within 10 days upon receiving the authorization email from Cibi Tradizionali.

Products must be returned in original package, complete of every accessory and items, as delivered to customer. Customer must also include a copy of the product order.

Cibi Tradizionali cannot accept return of modified, damaged or spoiled products. Products must be returned intact and in their original package.

As by Italian law Dlg 185/99 return shipping fees are on customer.

Refund

If Customers has correctly followed the procedures of return, according to the previous paragraph “Returns”, Cibi Tradizionali will refund the money within 30 days upon receiving return request email from Customer.

Refund will be made on the same credit card or PayPal account the Customer has used for order payment.

Cibi Tradizionali has the right to reject every return not compliant to the rules stated in the previous paragraph “Returns”. Will also be rejected returns with shipping fees not paid by Customer, food product spoiled and/or damaged.